Building Client Loyalty and Growing the Bank (Retail Lending Series Session IV)

This real-world program will prepare retail lenders to have more informed and e?ective conversations with credit partners and build stronger, more profitable relationships with customers. This 4-day course meets the needs of retail lenders who serve consumers, small real estate investors, and/or small business clients in a branch environment. It will prepare lenders for success in today’s universal banking environment, where they must have the skills and flexibility to serve a wide variety of loan requests.

The instructor’s facilitation approach encourages participant engagement and, thus, enhances their learning experience. Participants learn to apply underwriting, compliance, and documentation principles through real life case studies, examples, and practice problems. In addition, lenders will learn sales and service strategies that will prepare them to build and deepen customer relationships, grow safe and sound loan portfolios, and positively contribute to bank profitability.

Full Series Brochure

Agenda

9:00 a.m.	Program Begins
12:00 p.m.	Lunch Break
1:00 p.m.	Program Resumes
4:00 p.m.	Program Adjourns

Topics

Session IV Topics

The Emerging Customer Experience
Building Customer and Other Stakeholder Relationships
Becoming a Trusted Advisor: Moving from Order Taker to Relationship Banker
Providing “WOW!” Service
New Business Development, Networking, and Growing Your Loan Portfolio
Building Client Loyalty, Deepening Relationships, and Growing the Bank Beyond Loans

Speaker(s)

Christie Drexler is the Owner of Drexler Consulting, LLC, a financial services consulting and training business focused on developing purpose-driven, competent, servant leaders in all roles of banking. In association with Performance Solutions, Inc. and Dianne Bar-ton, Christie has offered training and consulting services through Drexler Consulting, LLC, for the past three years.

Christie has twenty-six years of direct experience in the financial services industry, working for both community and large regional banks. Her experience has been expansive to include successfully navigating retail and commercial banking careers. She has served as Division President, Market President, Chief Credit Officer, Chief Retail Officer, and Regional Sales & Service Manager. Christie has a B.S. in Finance from Berry College and an MBA from Georgia College and State University. She is a passionate facilitator and coach who strives to live the values and leadership strategies she teaches in her training programs.

Additional Information

Who Should Attend?

This series is targeted to all Retail Lenders and those in loan support roles including Consumer Lenders, Small Business and Small Real Estate Lenders, Branch Managers, Credit Analysts and Underwriters who support Retail Lenders, and Loan Operations Team Members. Bankers who are considering moving into a lending role, new Lenders, and experienced Retail Lenders will benefit from this course.

Why Participate?

The Retail Lending Series a cost-effective way to ensure that your expertise is all it needs to be. Plus, networking with other industry experts will give you great ideas to add to your present program and will provide a birds-eye view of what to expect.

Fees

IBA Members / Associate Members

$275 Stand-Alone Session

Registration fees include handout materials, continental breakfast, refreshment breaks, and lunch.

Please register early.

Participation in IBA programs is limited to members, associate members, and non-members from an eligible membership category at applicable member or non-member rates. A 100% surcharge for non-members will be applied.

location

Virtual Training

This training will be held via zoom technology. Connection information and manuals will be sent out 2-3 days prior to training.

Although not required, for the best training experience and learning results, attendees are highly encouraged to have their video cameras on during training.

Association Contact

Laurie Rees, Vice President, Education & Training
LRees@indiana.bank

Elizabeth DeHaven, Education Manager
EDehaven@indiana.bank

Cancellation Policy

Within three or more business days prior to the first day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations one day prior or absences on the day of the program. Substitutions are welcome at any time.

Event