Consumer Lending School

Date:

Aug 19, 2025 to Aug 20, 2025

Location:
IBA Center for Professional Development
8425 Woodfield Crossing Blvd,
Suite 155E
Indianapolis, 46240

This two-day school follows the consumer lending process from taking the application to making the final credit decision.  Using cases and providing suggested practices, participants will learn how to better navigate what can be a tricky process.  Because consumer lending tends to be one of the most automated and regimented lending functions in banking, special emphasis will be placed on recognizing exceptions to established lending policies and practices, and how to properly mitigate these risks – when it makes sense for bankers to intervene and grant a waiver.

We also will explore personal tax returns and developing related personal cash flow, including small business and self-employed borrowers. 

While this program provides a brief overview of various compliance and fair lending regulations, the focus is on the underwriting and loan analysis process beyond compliance.

 PDF Brochure

Agenda

8:30 a.m.                   Registration & Continental Breakfast
9:00 a.m.                   Program Begins
Noon                         Lunch (Provided)
1:00 p.m.                   Program Resumes
4:00 p.m.                   Program Adjourns

Topics
  • Current industry trends:
    • Recent issues, such as the pandemic, consumer savings and strong liquidity, while in an environment of higher interest rates
    • Re-thinking the predictive power of credit scores
    • Overview of residential mortgages and home equity lending
  • Taking the loan application (or personal financial statement), getting the needed information, and issues with helping the customer complete the schedules
  • Beyond W-2’s and pay stubs: Tips on how to qualify income and verify employment
  • Myths and realities of credit bureau reports
  • Getting beyond “the dog ate my homework” types of excuses for poor credit history
  • A framework for dealing with applicants that have a previous bankruptcy
  • Credit policy exceptions are serious business – your reasons for granting a waiver must be equally serious
  • Collateral considerations
  • Beyond the “big three” of credit score/history, debt ratio and loan-to-value: Tips on using other important factors to mitigate risks and underwrite a solid loan
  • Update on residential mortgage lending and the basics of the mortgage loan process
  • Key issues when dealing with residential construction loans
  • How to compile and construct personal cash flow from tax returns

     



     

    Speaker(s)

    Richard Hamm — Advantage Consulting & Training
    Hamm has been training bankers for 30+ years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.  He is based in Huntsville, AL and has owned/operated Advantage Consulting & Training for 15+ years, after a 22-year banking career including senior positions in lending and credit, plus president of a community bank through formation and acquisition of an existing bank.  His clients include national associations such as The Risk Management Association (RMA) and American Bankers Association (ABA), regional graduate schools of banking such as the Graduate School of Banking at Wisconsin, state banking and community banking associations (Indiana Bankers Association), plus individual banks.

     

     

    Additional Information

    Required Equipment
    Participants should bring a calculator for use during the school. 

    Requirements and Regulations
    Participants are expected to attend all sessions. Absences are excused only because of illness,
    catastrophe or extenuating circumstances, based upon a written statement submitted to, and approved by, the IBA Board of Education. 

    Certificate of Completion
    Student performance will be measured using a combination of class participation and group      presentations. Students who satisfactorily complete all requirements will receive a certificate of completion.

    Fees

    IBA Members       
    $595 - First attendee
    $450 - Second attendee from the same institute

    Fees include casebook, study materials, continental breakfast, lunch and refreshment breaks each day. Participation in IBA programs is limited to members, associate members, and nonmembers from an eligible membership category at applicable member or non-member rates.

     

     

    location

    The Consumer Lending School will be held at the IBA Center for Professional Development located on the west side of Indianapolis at 8425 Woodfield Crossing Blvd. Suite 155 E., Indianapolis, IN 46240. Please email Elizabeth DeHaven if you need a list of local hotels in the area. (Edehaven@indiana.bank)

    Who Should Attend
    Branch managers, consumer lenders, mortgage bankers, private bankers, small business lenders, credit analysts, loan review specialists, consumer lending managers and credit officers.

     

     

    Association Contact

    For additional information please contact:

    Laurie Rees, Vice President, Education & Training
    LRees@indiana.bank

    Elizabeth DeHaven, Education Manager
    edehaven@indiana.bank

    Brooke McCormack, Education Coordinator
    bmccormack@indiana.bank

    IBA Education & Training Department - 317-387-9380

    Cancellation Policy

    Confirmation / Cancellation Policy
    If an application is not accepted, payment is returned.  Any registrant withdrawing on or before August 12, 2025, receives a refund less a 10% cancellation fee. Any registrant withdrawing after August 12, 2025, or who is a “no show” forfeits the entire tuition.  All requests for refunds must be submitted in writing. Extenuating circumstances are reviewed on an individual basis.  Substitutions are permitted without added cost or penalty.