Agenda
March 10, 2026
5:30 p.m. Registration & Log In
6:00 p.m. Program Begins
8:30 p.m. Program Adjourns
*All times in EST
Topics
Professional Maturity
- Gain flexibility
- Manage your image
- What you say, how you say it
- Reputation
- Manage your emotions
- Confidentially
- Courtesy, kindness and professionalism
Follow Procedure
- Handle cash like a pro
- See to the details
- Be aware of your surroundings
- Maintain vigilant compliance
Scrutinize Transactions
- Verification concerns
- Check cashing guidelines
- Identification rationale
- Dissecting transactions
- Fraudulent Schemes and Scams
Provide Extraordinary Service
- Make their day
- What the customer wants
- Effective communication
- Five habits of highly effective tellers
Ace Cross-Selling and Referrals
- Product knowledge proficiency
- Be inquisitive, engaging and prepared
- Spot opportunities; Start conversations
- Suggest solutions as the expert
Speaker(s)
Kristi Krayneski loves to bring the impact of 25 years of financial services and banking experience to how leaders lead their employees and companies through growth and change within the industry. As a former community bank COO, she brings unique perspectives to the InterAction Training audiences on how leaders and employees can create an environment of healthy, forward-thinking change. She loves to share your experiences within banking and how to implement practical leadership steps to help grow you and your team!
Additional Information
Who Should Attend?
Tellers, front-line professionals, anyone who has customer contact and those responsible for training and managing the customer experience.
Fees
| IBA Member | Non-Member | |
| 1-4 People | $89 Each | $99 Each |
| 5-9 People | $84 Each | $94 Each |
| 10 or More | $79 Each | $89 Each |
The fees above include the program, and training materials.
location
Virtual Training
Participants will have the ability to join from wherever you're located from the convenience of your computer. We look forward to seeing you online!
Association Contact
Laurie Rees, Senior Vice President of Professional Development
Lrees@indiana.bank
317-387-9380
Molly Gibbs, Assistant Vice President - Education & Training
Mgibbs@indiana.bank
317-333-7161
Katie Yates, Professional Development Coordinator
Kyates@indiana.bank
317-333-7162
Cancellation Policy
The IBA will send confirmations for its program. For more information contact Molly Gibbs at 317-387-9380 or you may e-mail: mgibbs@indiana.bank. Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations the day before or absences on the day of the program. Substitutions are welcome at any time.