Dec 8, 2026
In association with Performance Solutions, Inc., Drexler Consulting, LLC is excited to present one of our programs, Soft Skills Webinar Series, new for 2026!
Soft Skills Webinar Series is a four-part interactive virtual learning series designed to provide a complete overview of essential banking soft skills.
Why Choose this Series:
9:45 am - Zoom Waiting Room Opens
10:00 am - Program Begins
11:00 am - Program Adjourns
All times in EST.
Struggling with difficult employees who disrupt your team’s morale or performance? Join our dynamic 1-hour virtual webinar and gain proven strategies to turn challenging conversations into opportunities for growth and productivity. Designed for managers and leaders at all levels, this training equips you with practical tools to build stronger connections, set crystal-clear expectations, and motivates your team to excel even when faced with underperformance or resistance.
Agenda Highlights:
This session is apart of our Soft Skills Webinar Series.
Christie Drexler is the Owner of Drexler Consulting, LLC, a financial services consulting and training business focused on developing purpose-driven, competent, servant leaders in all roles of banking. In association with Performance Solutions, Inc. and Dianne Barton, Christie has offered training and consulting services through Drexler Consulting, LLC, for the past five years. In addition, Christie has 26 years of direct experience in the financial services industry, working for both community and large regional banks. Her experience has been expansive to include successfully navigating retail and commercial banking careers.
Josh Collins has been creating content and facilitating courses as part of the Drexler Consulting team for the past two years. He has twelve years of direct banking experience serving in various leadership roles in retail banking, human resources, and talent development. Josh’s background includes developing and facilitating banking, customer service, and leadership and culture development training programs.
Who Should Attend:
Managers, supervisors, HR professionals, and aspiring team leaders—new or experienced—looking to elevate team performance across industries like HR, customer service, sales, operations, and beyond.
Attendees are required to:
For the best training experience and learning results, attendees are highly encouraged to have their video cameras on during training. To receive a full overview of banking, it is recommended that participants attend all six sessions of the series, beginning with session one. However, one session is not a prerequisite for another. Each session may be attended as a stand-alone class.
All Members: $250
All Non-members: $500
Participation in IBA programs is limited to members, associate members, and nonmembers from an eligible membership category at applicable member or non-member rates. Surcharge of 100% for Non-Members.
Virtual Training
Participants will have the ability to join from wherever you're located from the convenience of your computer. All four sessions of this course will be run via Zoom technology. We look forward to seeing you online!
You will receive your manual 4-5 days in advance should you want to print this to have during training. At this time, you will also receive log in instructions. This is a completely LIVE virtual training where you will be able to ask questions directly to the speaker.
Laurie Rees, Senior Vice President of Professional Development
LRees@indiana.bank
Molly Gibbs, Assistant Vice President - Education & Training
MGibbs@indiana.bank
Susan Clark, Professional Development Coordinator
SClark@indiana.bank
Silvia Regalado, Professional Development Coordinator
SRegalado@indiana.bank
The IBA will send confirmations at registration. If you have questions, contact Molly Gibbs via email at mgibbs@indiana.bank or at 317-387-9380.
Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations the day before or absences on the day of the program. Substitutions are welcome at anytime.