Apr 20, 2026
When ACH disputes arise, do you know when to apply Regulation E and when to follow the ACH Rules?
This webinar will navigate the complex relationship between the two when handling ACH disputes within 60 days of settlement. We will review key definitions, time frames, and transaction types, while detailing each step required for proper investigation and resolution. Real‑world dispute scenarios will provide practical insights to help ensure accuracy, consistency, and compliance in every ACH error case your institution manages.
April 20, 2026
11:00 am - 12:30 pm EST
When an accountholder disputes an ACH transaction within 60 days of the settlement date, understanding how to apply the ACH Rules and Regulation E can be complex. Join us as we explore the fundamentals of Regulation E and the ACH Rules and discover how they can work together to enhance the error resolution process. This valuable webinar will cover key definitions, time frames, covered transactions, and the necessary steps to effectively conduct the error resolution process. Together, we will walk through various ACH dispute scenarios to ensure the proper application of the ACH Rules and Regulation E.
KEY WEBINAR TAKEAWAYS:
This webinar is part of the ACH Specialist Series
This course is eligible for 1.8 AAP/APRP credits
Emily Nelson
EPCOR
Emily Nelson joined EPCOR in 2019, starting in Advisory Services conducting audits and risk assessments. In 2023, she became Manager of Payments Education and was promoted to Senior Manager in early 2025. Emily designs and leads payments compliance education programs covering traditional and instant payments, supporting over 1,800 financial institutions and corporate members. She holds multiple industry certifications, including Accredited ACH Professional (2019), National Check Professional (2021), Accredited Payments Risk Professional (2022), and Accredited Faster Payments Professional (2025). Emily also serves as staff liaison for EPCOR’s Payments Compliance and Risk Committee.
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |