May 26, 2026
ACH disputes often create confusion, especially when consumers report unauthorized transactions after the 60-day window.
This focused session will clarify how to navigate conflicts between Regulation E and the ACH Rules so you can determine your institution’s obligations with confidence. Learn when a consumer dispute qualifies for an ACH warranty claim, how to file accurately, and how to apply the correct timeframes for resolution. Gain practical insight into protecting your institution while ensuring compliance with both ACH network requirements and consumer protection regulations.
May 26, 2026
11:00 am - 12:30 pm EST
What do you do when the ACH Rules and Regulation E collide? Join us for this back-by-popular demand webinar to examine those sticky situations when a consumer disputes an ACH transaction beyond 60 days from the statement date. Learn how to identify when a consumer dispute is eligible for an ACH warranty claim and how to accurately file a claim. Find out what you need to know to confidently navigate the guarantees made by Regulation E to the consumer and those made to the RDFI under the ACH Rules. Together, we will walk through scenarios to determine how to appropriately apply dispute timeframes to resolve consumer disputes successfully.
KEY WEBINAR TAKEAWAYS:
This course is eligible for 1.8 AAP/APRP credits
Emily Nelson, AAP, APRP, NCP, AFPP
EPCOR
Emily Nelson joined EPCOR in 2019, starting in Advisory Services conducting audits and risk assessments. In 2023, she became Manager of Payments Education and was promoted to Senior Manager in early 2025. Emily designs and leads payments compliance education programs covering traditional and instant payments, supporting over 1,800 financial institutions and corporate members. She holds multiple industry certifications, including Accredited ACH Professional (2019), National Check Professional (2021), Accredited Payments Risk Professional (2022), and Accredited Faster Payments Professional (2025). Emily also serves as staff liaison for EPCOR’s Payments Compliance and Risk Committee.
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |