Jun 21, 2024
How do you excel at leading while fulfilling your responsibilities as a branch manager? It's a challenge that this program aims to overcome! Come learn how to build a team that works together for the common good, and how to coach and motivate your team.
The smooth and consistent operation of your branch is critical to maintaining and attracting customers. Increasing competition dictates that you must be experience-focused. You must also learn to manage increased demand with as few staff people as possible. When expectations are high and accompanied by expert guidance, motivation, accountability, and training, the branch will perform accordingly.
June 21st, 2024
11:00 am - 12:30 pm EST
Collaborate on a performance plan
Customer experience that sizzles
Conducting difficult conversations
What to do with the underperformed
Managing your time, teaching them to manage theirs
Who Should Attend
Branch managers, assistant branch managers and those that train and/or lead them will benefit greatly from this course.
Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.
Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.
Available Upgrades
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380