Mar 19, 2024
This two-part webinar will cover the essentials for training your staff and the importance of establishing robust procedures and clear communication.
Included Webinars
March 19th, 2024
2:30 am - 4:30 pm EST
Branch Manager & Head Teller Training - Part 2: Critical Aspects of Developing Your Staff
This webinar will cover best practices for improving your team’s performance, including communication methods, creative learning experiences, teamwork, organizational skills, management principles, and performance feedback.
Identify basic principles of managing and motivating people
Recognize the important components of employee onboarding
Understand the hierarchy of learning and training categories
Deliver memorable training to enhance retention
Analyze the effectiveness of communications
Lead effective staff meetings
Implement organizational skills to improve your team’s performance
Utilize positive, constructive feedback
Who Should Attend
This informative session is designed for branch managers, assistant branch managers, client services managers, supervisors, head tellers and others interested in advancing their managerial skills.
Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.
Available Upgrades
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380