Jun 15, 2026
If only there was a clear, practical playbook for transforming everyday conversations into a competitive advantage!
This high-energy webinar will demonstrate how unclear communication quietly fuels delays, rework, misalignment, and lost opportunities across lending, operations, and accountholder interactions. Using real-world financial services scenarios, we will examine four distinct communication styles and see how each one shapes trust, speed, and precision. Join us for concrete tools to read styles quickly, respond with confident assertiveness, drive accountability, and foster stronger relationships.
June 15, 2026
3:00 pm - 4:00 pm EST
This high-impact webinar is designed specifically for banking professionals who understand that clarity is not only a valuable soft skill, but a business driver. In an industry where trust, speed, and precision directly impact accountholder relationships, unclear communication quietly erodes performance through delays, rework, misalignment, and lost opportunities. This session will bring those hidden costs to the surface and provide practical, immediately applicable tools to communicate with confidence, clarity, and control. Through real-world financial services scenarios, including breakdowns in lending, cross-functional alignment, and client messaging, participants will gain a clear understanding of how communication styles influence outcomes and how assertiveness becomes the competitive advantage that drives accountability, strengthens relationships, and accelerates execution.
KEY WEBINAR TAKEAWAYS:
Joanna Pera
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With more than 25 years of proven success in sales and leadership in the healthcare industry, Joanna Pera is known for turning potential into performance. She is a dynamic force in business development, employee coaching, and customer/employee engagement, with a passion for showing leaders how emotional intelligence can be a game-changer for organizational success.
Joanna has held senior leadership roles in some of the nation’s largest healthcare organizations, but her true passion lies in elevating sales effectiveness, developing high-performing teams, and inspiring leaders to reach their next level. She is as committed to her own growth as she is to the growth of others, investing continually in professional education and self-development.
A proud Dale Carnegie graduate, Joanna infuses every interaction with the timeless principles she mastered there — building trust, igniting motivation, and driving measurable results.
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |