Mar 26, 2024
The frontline is our eyes and ears on the ground. This includes tellers, new accounts, lenders, branch managers, and anyone who interacts with a customer. Give them the training and confidence they need to spot red flags and deal with other frontline issues.
The job of the front line is to identify red flags, file CTRs, complete CIP, and keep records on wires and monetary instruments. This is a look at all the key components of BSA from the frontline point of view including Customer Due Diligence (CDD) rules and their impact on our policy and procedures.
Tuesday March 26th, 2024
11:00 am - 1:00 pm EST
What You'll Learn
Update on new BSA information for 2023
Red Flags for money laundering
Red flags for Cyber Fraud
Red Flags for human trafficking and smuggling
Customer Identification Program
OFAC
Currency Transaction Reporting
Record keeping- wires and monetary instruments
CDD rules—Four elements
How to avoid “felony moments” in conversations with Members
Culture of Compliance
Five pillars of BSA
Who Should Attend
Tellers, New Accounts, Lenders, Branch Managers, receptionists, call centers, and anyone who talks to or helps a customer needs this training.
Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.
Available Upgrades
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380