Feb 2, 2026
When a simple business account opening feels as delicate as surgery, your team needs more than a checklist.
This high-impact session will cut through the confusion of ownership structures, documentation, risk, and regulatory demands so you can open business, estate, and trust accounts with confidence, precision, and a consistently positive customer experience.
February 2, 2026
11:00am - 12:30pm EST
Opening even a basic business checking account can be an operation involving considerable time, paperwork, and risk! Every accountholder’s situation is different and there is often uncertainty about account ownership, the required identification, and how to conduct appropriate due diligence. Meeting the regulatory requirements while communicating all of the products and services your institution offers and striving to provide a positive service experience throughout the process can be a daunting task.
This jam-packed session will dissect all the issues for ownership and documentation of business, estate, and trust accounts. We will walk through the account opening operation from pre-op to the procedure table to post-op recovery and provide you with loads of tools to incorporate into your process.
KEY WEBINAR TAKEAWAYS:
Dawn Kincaid
Brode Consulting Services, Inc.
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services.
Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.
WHO SHOULD ATTEND?
TAKE-AWAY TOOLKIT
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank