Cash Handling: Managing Draws, Detecting Counterfeiting & Handling Outages

Date:

Jan 29, 2026

Register

Strengthen every transaction with skill and confidence.

This session dives into the essential techniques that keep your cash drawer balanced, your currency authentic, and your accountholders’ trust secure. Learn to manage draws efficiently, detect counterfeits with accuracy, and handle outages calmly using proven step-by-step procedures that set top-performing tellers apart.

Agenda

January 29, 2026
11:00am - 12:30pm EST

Tellers are the face of your financial institution. Each day, tellers manage thousands of dollars in cash, balancing with speed and accuracy while maintaining confidentiality and professionalism under pressure. This program will strengthen those critical skills, helping tellers perform their daily operations with precision and confidence. It will cover how to improve cash handling skills, manage cash drawers, identify counterfeit currency, and handle teller drawer outages, as well as how to securely assist customers with cash withdrawals.

Topics

KEY WEBINAR TAKEAWAYS:

  • Excellent cash handling skills
  • The importance of cash drawer organization & limits
  • Detecting counterfeit currency
  • Step-by-step procedures to follow when you have an outage
  • Handling cash withdrawal requests discreetly and securely

This webinar is part of the Teller Excellence Series

Speaker(s)

Leslie Nicely
Gettechnical Inc.

Leslie Nicely serves as Senior Vice President of Gettechnical Inc., a Florida-based firm dedicated to educating financial institutions. With more than 30 years of banking experience, Leslie began her career at a community bank in Virginia and is a graduate of the Virginia Bankers Association School of Bank Management. Her expertise spans management, operations, lending, BSA compliance, fraud prevention, training, security, and customer service. Passionate about professional growth, Leslie finds the greatest fulfillment in mentoring and helping others reach their full potential.

Additional Information

WHO SHOULD ATTEND?

  • Tellers
  • Teller supervisors
  • Assistant branch managers
  • Branch managers
  • Trainers

TAKE-AWAY TOOLKIT

  • Teller handbook
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Fees

Live Webinar - $279

  • Unlimited connections for your institution
  • Available on desktop, mobile & tablet
  • Take-away toolkit
  • Presenter’s contact info for questions

On-Demand Webinar - $279

  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

Association Contact

Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank