Agenda

Nov 5, 2026
11:00 am - 12:30 pm EST

Borrower behavior changes as delinquency ages and early intervention is critical to preventing small delinquencies from becoming major losses. This session teaches how to identify at-risk borrowers, risk rate accounts, and engage at the right time to maximize repayment success. Learn proven communication strategies, leverage data and trends, and personalize outreach for the greatest impact. Attendees will gain actionable tools to strengthen recovery, protect borrower relationships, and significantly reduce charge-offs through proactive, structured early intervention.

Topics

KEY WEBINAR TAKEAWAYS:

• Borrower behaviors and account trends that signal increasing collection risk
• Focusing collection resources where they can have the greatest impact — prioritize accounts with use risk ratings and segmentation
• Matching timing, channel, message, and approach to the borrower’s situation and stage of delinquency
• Structured strategy that improves repayment, preserves borrower relationships, and reduces charge-offs — turn early intervention into better results

This webinar is part of the Collection Series

Speaker(s)

David A. Reed, JD
Reed & Jolly, PLLC

Attorney, author, consultant, and nationally recognized trainer, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.

A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.

Fees

Live Webinar - $279

• Unlimited connections for your institution
• Available on desktop, mobile & tablet
• Take-away toolkit
• Presenter’s contact info for questions

On-Demand Webinar - $279

• Unlimited & shareable access starting two business days after live stream
• Available on desktop, mobile & tablet devices 24/7
• Take-away toolkit
• Ability to download webinar video
• Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

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