Do you know how to handle related debit card questions? What about when an investigation is necessary? Do you know the differences between Regulation E and the card network rules? What timeframes are involved? This practical webinar will explain the ins and outs of this significant regulation and how to avoid the stiff penalties for noncompliance.

"It’s not fair!" How many times have you thought this when dealing with accountholders’ debit card issues? While it doesn’t always seem “fair” to financial institutions, it’s crucial to follow the specific timeframes and requirements for the investigative process to help consumer accountholders. Don’t get stuck in the muck when it comes to handling these complicated situations!

This session will detail the definition of unauthorized transactions, consumer reporting timeframes, investigation timeframes for financial institutions, various scenarios, and frequently asked questions.