Jun 11, 2026
Contacting borrowers regarding past due payments can be challenging.
However, understanding the expectations placed on those who engage in debt collection activities can provide valuable guidance for managing the process effectively and compliantly. This webinar will explain how to align collection activities with the spirit and intent of the FDCPA and Regulation F to maintain fairness and avoid UDAAP concerns. We will discuss communication channels including email, text messaging, and social media, as well as restrictions on inconvenient contact times or locations. Strengthen your understanding of regulatory expectations and support a culture of responsible and compliant borrower communication.
June 11, 2026
3:00 pm - 4:30 pm EST
Today’s borrowers are well informed and can easily access information about the rules governing debt collectors. While most financial institutions are not considered “debt collectors” under these definitions, borrowers often hold them to the same standards. For this reason, it is essential that your collection practices align with the spirit and intent of Regulation F which implements the Fair Debt Collection Practices Act (FDCPA) to avoid potential consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP).
Join us for an informative webinar which will break down the key consumer protections and debt collector responsibilities of Regulation F. We’ll cover communication via email, text messaging, and social media channels as well as restrictions such as contacting consumers at unusual or inconvenient times or places. Don’t miss this opportunity to strengthen your understanding of collection expectations and ensure your practices remain compliant.
KEY WEBINAR TAKEAWAYS:
Molly Stull
Brode Consulting Services, Inc.
Molly launched her banking career as a teller while earning her undergraduate degree—an unexpected start that sparked a lifelong journey in the financial industry. Over the years, she’s held leadership roles, guided de novo institutions from inception, and helped organizations navigate enforcement actions. Since 2015, Molly has energized banks, credit unions, associations, and state leagues nationwide with dynamic training sessions. She also provides regulatory compliance reviews and BSA/AML audits with a practical, solutions-focused approach. Molly believes that when employees understand the “why” behind processes, they execute with precision and purpose. She holds a bachelor’s degree from the University of Akron and an MBA from Ashland University.
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |