May 27, 2025
Tuesday, May 27th, 2025
2:30 pm - 4:30 pm EST
How do you deliver value while creating amazing experiences for your depositors? Wow them with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued.
Good service is vital to the success of any institution. Employees may execute the transactions accurately and be polite and courteous, but do we go the extra step to meet the depositor’s needs?
Do we put ourselves in their shoes to determine what actions will ensure the experience is extraordinary? The success of the relationship is in the hands of the people who wait on depositors every day.
In this webinar, you’ll learn to practice depositor advocacy to earn client loyalty. These are the customers who will not only increase their relationship with the institution but will also recommend the institution to their family and friends.
We’ll cover how to grow relationships with depositors using the three benchmarks of exceptional service. You’ll understand the importance of being authentic, and how to say the right thing the right way. Depositors like to do business with someone who will go above and beyond to help them through a complicated situation.
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.
Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.
A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.
Who Should Attend?
This session is ideal for frontline employees responsible for handling client needs, call center representatives, trainers, and those responsible for managing these employees.
$299.00 or 1 Token
Available Upgrades
Brooke McCormack
Education Meeting Coordinator
bmccormack@indiana.bank
317-387-9380