Agenda

September 17, 2025
11:00am - 11:30am EST

Buy now and access all five episodes when they officially drop on September 17th!

Bonus! This series will conclude with a live Q&A session with Jim Marous on October 28th at 10 AM CT. Register now to secure your opportunity to connect with Jim directly!

Expand below to read about each of the five recorded episodes.

Topics

Episodes - Dropping 9/17!

Episode 1: Building a Culture of Innovation Without Fear (Featuring Colibri CEO, Shravan Goli)

In this episode, we explore the critical need for fostering a culture of innovation in the banking industry. Learn how leadership, employee engagement, and the integration of technology like AI can drive transformation and help financial institutions thrive in times of disruption. Discover how to overcome the fear of change, measure innovation success, and create a learning culture that embraces evolving customer expectations.

• Building a culture of innovation requires leaders to model innovative behaviors, foster psychological safety, and encourage ideas from all levels of the organization.
• AI can act as a strategic partner in driving innovation, helping banks adapt to post-COVID customer expectations with speed, simplicity, and empathy.
• Overcoming change fatigue and resistance involves creating a clear vision, focusing on continuous learning, and humanizing innovation to enhance the customer experience.
• The future of banking demands a leadership mindset shift, embracing change as an opportunity to inspire creativity and transformation.

This episode is essential for leaders aiming to unlock creativity, inspire their teams, and transform their organizations to meet the demands of a rapidly evolving financial landscape.

Episode 2: Digital Currencies, AI and Compliance in Modern Banking (Featuring Payments Professor, Kevin Olsen)

The world of electronic banking is evolving rapidly, driven by advancements in AI, the rise of stablecoins, and the growing demand for instant payments like FedNow and RTP. This episode explores how these technologies are transforming transaction processes, compliance, and overall bank operations. Gain valuable insights into the critical themes of digital preparedness, the evolution of payments and currencies, and the necessity of embracing change to remain competitive in a fast-changing financial landscape.

• AI and instant payments are revolutionizing operational efficiency and meeting consumer expectations, making them essential for financial institutions.
• Stablecoins and digital currencies are reshaping traditional banking, offering opportunities for innovation and competitiveness.
• Partnerships with fintechs and third-party providers are critical for smaller institutions to stay relevant and drive innovation.
• Trust, security, and data privacy remain foundational, requiring organizations to prioritize compliance and customer relationships in the evolving payments space.

This episode offers a comprehensive overview of how AI and digital currencies are reshaping traditional banking models, providing practical insights for financial institutions to thrive in the modern era.

Episode 3: Understanding AI's Role in Banking (Featuring 3PR, Inc. CEO and Regulatory Compliance Expert, Lauren Sparks)

AI is revolutionizing banking by enhancing human capabilities, improving efficiency, and transforming customer experiences. This episode explores AI's current applications, future opportunities, and the importance of ethical implementation in financial institutions.

• AI enhances efficiency, reduces costs, and personalizes customer experiences.
• Understanding AI is essential for compliance, risk management, and staying competitive.
• Leadership and robust governance are critical for responsible AI adoption.
• Data quality and continuous learning are vital for leveraging AI effectively.

Equip yourself with the tools to navigate AI risks and embrace its transformative potential in the banking industry.

Episode 4: Future-Ready Skills: What Every Banker Needs to Know Now (Featuring Iowa Bankers Association Education Director, Darcy Burnett)

Join us as we explore how banking is transforming in the face of evolving customer expectations, fintech competition, and technological advancements. Learn how tools like Venmo, Apple Pay, and retail apps are reshaping financial interactions, and discover strategies to meet demands for speed, personalization, and fraud prevention. We'll discuss the importance of understanding customers' broader financial activities and how banks can adapt by offering innovative services. Gain insights into the skills and training bankers need to thrive in this dynamic landscape.

• Adapting to evolving regulations, fintech advancements, customer needs, and competition by embracing changes like AI and online banking
• Importance of digital fluency in tools like AI, CRMs, and financial apps to deliver personalized service and improve efficiency
• Collaboration across compliance, IT, and marketing is vital, requiring emotional intelligence, communication, and innovation
• Lifelong learning through certifications, mentorship, and training helps bankers address skill gaps and stay aligned with industry trends
• Customer-centric approach uses data and technology to deliver personalized, efficient, and tailored solutions

Episode 5: Leading with Data, Listening with Empathy (Featuring Illinois Bankers Association EVP, Callan Stapleton)

In today’s fast-paced, data-driven world, leadership is no longer just about making decisions—it’s about making the right decisions with and for your people. This course explores the evolving role of modern leaders who balance the precision of data with the depth of human connection. Participants will learn how to use data as a tool to guide strategy while fostering empathy, inclusion, and purpose within their teams.

Through actionable insights and real-world examples, this episode will demonstrate how great leaders use data as a compass, not a crutch, to uncover the stories behind the numbers. It will emphasize the importance of psychological safety, inclusive leadership, and building resilient teams that are prepared for disruption and growth. By blending analytics with authenticity, leaders can create a culture where people and performance thrive together.

• Leverage data to guide decision-making without losing the human touch
• Foster psychological safety to encourage innovation and risk-taking
• Develop inclusive leadership practices that amplify diverse voices and perspectives
• Build resilient teams that feel seen, heard, and valued

Speaker(s)

Jim Marous
The Financial Brand, Digital Banking Report

Jim Marous is consistently rated as one of the top 5 most influential people in banking and one of the most sought after keynote speakers for industry and corporate events. Known for his understanding of the disruption in the banking industry, Marous is the co-publisher of The Financial Brand, and owner and publisher of the Digital Banking Report. Jim speaks on innovation, digital transformation, customer experience, marketing strategies, channel distribution, payments and change management.

Jim has been featured on CNBC, CNN, Forbes, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Fintech Finance and Accenture and has spoken to audiences worldwide.

Marous has also advised the White House on banking policy and is a contributor for Forbes and the Breaking Banks radio show.

Fees

Live Webinar - $1,499.00

• 12 Months OnDemand Playback

Available Upgrades

• Additional Live Access - $95.00 per person

**100% surcharge applied to non-members.

Association Contact

Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank