Jun 11, 2024
Every customer appreciates exceptional service, yet more and more employees struggle in situations when it matters most. Service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. You and your team must be energized and knowledgeable about treating customers right.
Do you want to create raving fans that send you referrals? Do you wish everyone on your team knew how to defuse the tension from a very dissatisfied or highly demanding customer?
Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving customer interactions, meeting their needs, and handling every situation with authenticity and polish.
Save the date, share the link, and join this valued session to be inspired and equipped to take pride in being the face of the bank, entrusted to cultivate exceptional service!
June 11th, 2024
11:00 am - 12:30 pm EST
How to be a Customer Whisperer
Pro tips on stepping into your moxie as a professional
Easy ways to enhance Emotional Intelligence for successful relationship management
Memorable customer experience Do’s and Don’ts
The W.O.W. technique for positive influence during conversations
A secret strategy for reducing anxiety and coping with the demands of being “on”
Customer Service
Management/Employee Development
Sales
Branch Manager
Commercial Lender
Consumer Lender/Retail Banker
Customer Service Representative
Human Resources Officer
Loan Closer
Loan Operations Manager/Specialist
Marketing Officer/Business Development
Mortgage Lender
New Accounts Representative
Private Banker
Senior Management
Small Business Lender
Teller
Training Manager
Trainer
Who Should Attend
Leaders, trainers, service professionals, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.
Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and is known for her presentation and delivery expertise.
Previously, she earned her Master's in business administration and spent over 15 years in multiple industries transforming organizational performance through business analysis, project management, training and employee development.
Available Upgrades
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380