Jun 16, 2026
Instant payments bring speed and convenience, but when errors or disputes arise, financial institutions must act quickly and confidently.
Join the Payments Professor for this 90‑minute session that explores how FedNow® and RTP® handle error resolution, customer disputes, and Reg E claims in a 24/7/365 environment.
June 16, 2026
10:00 am - 11:30 am EST
This session provides a comprehensive overview of how exception handling, disputes, and error resolution work under FedNow® and RTP®. Learn the rules, responsibilities, and best practices to protect your institution while maintaining customer trust.
We’ll explain how Regulation E applies to credit-push instant payments, the key differences between FedNow® Service Operating Procedures and RTP® Rules, and the responsibilities of both sending and receiving institutions. Attendees will also learn strategies for handling unauthorized claims, responding to customer disputes, and documenting resolutions effectively.
With real-world examples and case scenarios, this course will prepare your team to confidently navigate the most challenging aspects of error and dispute management in instant payments.
What You'll Learn:
Kevin Olsen
Among his many certifications, Kevin is an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) as well as an NCP Certified Trainer and a Certified High-Performance Coach (CHPC), and holds a masters in industrial organizational psychology from Liberty University.
Kevin Olsen is the Payments Professor bringing enthusiasm and motivation to presentations. Viewing the world as a classroom which is exemplified in the professor’s “edutainment” (when education is motivating, informative, and fun) style of training as he seeks to educate and inform all on the latest developments and trends in the fascinating world of electronic payments. Kevin develops programs, presentations, and articles designed to orient and educate financial professionals on a multitude of electronic payment topics. Kevin is also a certified business coach helping lead organizations to innovate and communicate in the ever-changing world of payments, including building of payment strategies with a focus on product development and use cases for faster payments (RTP & FedNow).
Among his many certifications, Kevin is an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) as well as an NCP Certified Trainer and a Certified High-Performance Coach (CHPC), and holds a masters in industrial organizational psychology from Liberty University.
WHO SHOULD ATTEND?
This session is ideal for operations teams, compliance officers, risk managers, customer service staff, and executives responsible for instant payments oversight and dispute handling.
Live Webinar - $299.00
Available Upgrades
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |