FDCPA: What's Expected as a Debt Collector?

Agenda

September 3rd, 2025
11:00am - 12:30pm EST

Regulation F implements the Fair Debt Collection Practices Act (FDCPA) which is designed to protect consumers from abusive practices by third-party debt collectors. While financial institutions typically do not collect third-party debt (and thus do not meet the definition of a debt collector), borrowers may still have the same expectations regarding the debt collection process. Contacting delinquent borrowers can be stressful, but understanding the expectations for third parties can provide guidance. Today’s borrowers can quickly gather information on the required practices for a debt collector who acts on behalf of another party. Therefore, it is critical that your practices resemble the spirit and intent of Regulation F to avoid claims of consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP).

Topics

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Recognize who is subject to the FDCPA
Explain the purpose of the FDCPA under Regulation F
Pinpoint inconvenient time and place prohibitions for borrower contact Properly compute the debt validation notice timing requirements
Calculate call restrictions of not more than seven times within seven days
Understand how to handle a borrower’s written dispute
Identify the triggering events of the three-year record-retention period
Avoid prohibited collection practices, including harassment, unfair practices, and false statements

Speaker(s)

Molly Stull
Brode Consulting Services, Inc.

Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.

Additional Information

WHO SHOULD ATTEND?

This informative session is designed for anyone actively involved in debt collection activities, including those responsible for third-party debt collector oversight or reviewing adherence to the FDCPA. Whether new to collections or a seasoned employee, this webinar will provide a comprehensive review of the requirements.

TAKE-AWAY TOOLKIT

Limited-content message checklist
Script for limited-content message
Resource list
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Fees

Live Webinar - $255

Unlimited connections for your institution
Available on desktop, mobile & tablet
Take-away toolkit
Presenter’s contact info for questions

On-Demand Webinar - $255

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

Live + On-Demand - $375

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

Association Contact

Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank