Sep 10, 2026
As our population ages, delinquencies among older borrowers are on the rise, creating new challenges for financial institutions.
This session addresses the complexities of collecting from borrowers on fixed incomes while balancing recovery with compassion. Learn practical strategies to evaluate repayment ability, recognize financial vulnerability, tailor realistic repayment options, and document hardship situations. Attendees will gain tools to engage empathetically yet effectively, stay compliant, and navigate sensitive accounts professionally — ensuring collections reflect both strong risk management and respect for aging borrowers.
Sep 10, 2026
11:00 am - 12:30 pm EST
Further details will be available 45 days prior to the webinar date.
David A. Reed, JD
Reed & Jolly, PLLC
Attorney, author, consultant, and nationally recognized trainer, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.
A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |