Live Webinar: 60 Minutes

This webinar will empower staff with the knowledge and resources needed to recognize and respond effectively to accountholders in crisis. It will chart a path towards greater awareness, resilience, and support within our financial communities.

The pervasive mental health crisis sweeping the nation is reshaping the landscape of financial services. This webinar will delve into the wide-ranging effects of contemporary issues on financial interactions, with a focus on frontline transactions, collections, and lending operations. Attendees will gain insights into the complexities that arise when mental health concerns intersect with everyday banking and how to navigate these challenges effectively.

At the core of managing difficult situations is the confidence to engage in uncomfortable conversations to prevent escalation. Drawing from in-depth interviews and research, this session will present real-life scenarios featuring solution-oriented responses. Participants will be equipped with practical strategies to handle sensitive interactions, enhancing their ability to support accountholders and maintain positive financial relationships.