How Artificial Intelligence Changes Customer Service

Date:

Jul 18, 2025

Register

Can your financial institution continue to thrive without AI?

This intro to AI will emphasize its impact on accountholder service and provide a concrete checklist you can use to evaluate and implement AI-supported customer service. Attend this webinar and don’t be left behind!

Agenda

Friday, July 18th, 2025
90 minutes
11:00 am EDT

This program will explain the increase in AI performance, provide guidelines for identifying AI-solvable business problems, present AI legal and reputation risks, make the argument for adopting AI for customer service, and provide actionable steps you can take to prepare. The webinar presenter has implemented some of the first international multilingual web surveys, holds patents with Microsoft and eBay, was recognized with the Google Founders Award for the Chrome web browser, and trained Amazon executives on applying AI. Customer service is one of the first areas to be transformed by AI. Come prepared to learn practical approaches and ask questions.

Topics

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Define artificial intelligence (AI)
  • Identify an AI-solvable problem
  • Explain potential risks and benefits of using AI for accountholder service
  • Recommend best practices for evaluating an AI solution

TAKE-AWAY TOOLKIT:

  • Checklist for evaluating and implementing AI-supported customer service
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits
Speaker(s)

As a Principal AI Scientist at Amazon, Jon Conradt has over 11 years of experience in creating and delivering AI solutions for various domains and regions. With a strong background in leadership development, artificial intelligence, and Amazon Web Services, as well as certifications in computer-based training and AICC standards, Jon’s mission is to build strong teams of great people and solve difficult problems with AI. He has launched an AI incubator in Brazil, created and delivered AI curriculum and training for Amazon leaders and employees worldwide, and built and improved machine learning models and digital marketing systems. He has also contributed to multiple patents and publications in AI and CBT. Jon enjoys working with great people on hard problems and sharing his knowledge and passion for AI.

Additional Information

Who Should Attend?

This timely webinar will benefit teller managers, loan office managers, portfolio managers, branch managers, customer service leaders, and legal counsel assigned to regulatory compliance.

Fees

$279.00

Available Upgrades

  • On-Demand $279.00 per person
  • Live Access + On-Demand $379.00 per person
Association Contact

Elizabeth DeHaven
Education Manager
o: 317-387-9380 
d: 317-333-7169
edehaven@indiana.bank