Managing All Aspects of Debit Cards

Date:

May 1, 2025

Register

Debit cards are a critical payment method utilized by our customers and therefore, we must have a solid understanding of all aspects of offering this convenient access device. This session is specifically designed to explain the regulatory compliance requirements for issuing, servicing, and managing the institution’s debit card product along with internal control and fraud prevention tips.

Agenda

Thursday, May 1st, 2025
2:30 pm - 4:00 pm EST

  • Understand regulatory requirements for issuing a debit card
  • Identify Regulation E disclosure requirements specific to debit cards
  • Explain debit card error resolution and consumer liability for unauthorized transactions requirements as defined by Regulation E
  • Apply instant issue debit card controls
  • Respond to card requests in close proximity to address changes
  • Diagram ATM and one-time debit card transactions for settlement practices
  • Examine the process utilized for debit card limit changes
  • Inspect fees for potential unfair or deceptive acts or practices
  • Communicate tips to prevent debit card fraud to customers and staff
  • Numerous debit card-related tools will be shared with participants
Topics

Topics

  • Auditing
  • Compliance
  • Deposit Compliance
  • Fraud
  • General Compliance

Roles

  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • New Accounts Representative
  • Teller
  • Training Manager
  • Trainer

Who Should Attend?
This informatory session is designed for anyone involved in issuing or servicing debit cards, including deposit operations, electronic banking, auditors, compliance officers, branch managers, and client-facing teams.

Speaker(s)

Molly Stull began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Fees

$299.00 or 1 Token

Available Upgrades

  • 12 Months OnDemand Playback $120.00
  • 12 Months OnDemand Playback + Digital Download $150.00
  • Additional Live Access $125.00 per person
Association Contact

Brooke McCormack
Education Meeting Coordinator
bmccormack@indiana.bank
317-387-9380