Aug 15, 2024
Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.
To create an exceptional customer experience for depositors, calls centers must have effective people, effective internal processes, and effective information technology. In this webinar, call center managers will learn how to make these key factors work together and build a motivating work environment to deliver on the promise of world-class service.
Who Should Attend
Call Center Managers, Trainers, and Supervisors will all benefit from this webinar.
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Available Upgrades
12 Moths OnDemand Playback $120.00
12 Months OnDemand Playback + Digital Download $150.00
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380