Apr 21, 2026
Charged off does not mean written off!
Yes, delinquencies and charge offs are rising, but effective recovery strategies can turn losses into regained value. In this webinar, veteran collections attorney David Reed will explore how to manage third-party collection agencies. Learn when to place accounts, how to set agency expectations, and how to measure performance using actionable data. Effective recovery requires a plan, active vendor management, and the ability to adjust placement strategies based on recovery analytics.
April 21, 2026
11:00 am - 12:30 pm EST
Delinquencies are rising. Late payments on credit cards and auto loans are nearing decade highs, and continued financial pressure on borrowers is driving increased charge off volume across financial institutions. As more loans are written off internally, the real question is whether your institution is still actively managing recoveries or simply moving on.
A charge off is an accounting event, not the end of recovery! With the right strategy, third party collection agencies can produce meaningful recoveries, but only when they are selected carefully, managed intentionally, and measured consistently. This webinar will focus on the practical side of managing third party collection agencies as an extension of your collections operation. From deciding when accounts should be placed, to setting expectations, to tracking performance and comparing results, this session will show how disciplined oversight turns charged off loans into recoverable assets.
KEY WEBINAR TAKEAWAYS:
David A. Reed
Reed & Jolly, PLLC
Biography Attorney, author, consultant, and nationally recognized trainer, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.
A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |