May 12, 2026
Master the Mastercard chargeback cycle with confidence.
Join payments expert Diana Kern to explore the rules, documentation, and timelines that guide both fraud-related and non-fraud claims. Learn how authorization data supports fraud chargebacks and how cardholder evidence determines outcomes in other disputes. Through clear examples and expert guidance, this webinar will equip operations and dispute resolution teams to manage claims efficiently, minimize losses, and maintain compliance.
May 12, 2026
11:00 am - 12:30 pm EST
Navigating the complexities of Mastercard dispute resolution requires precision. For fraud-related reasons, an issuer’s chargeback rights rely heavily on authorization data. When the cardholder’s claim is something other than fraud, their story, actions, and evidence play a major role. This presentation will provide a roadmap for operations professionals to handle the chargeback cycle effectively. Gain the clarity needed to protect your cardholders and your organization and master the dispute resolution process.
KEY WEBINAR TAKEAWAYS:
Diana Kern
As a financial solutions consultant, Diana Kern demonstrates a vast knowledge of the payments industry. She understands the inner workings of financial institutions and helps staff understand products and services related to the card payments system, the ACH network, and EFT compliance.
Clients appreciate how Diana helps them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange, and ROI to their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way. Always on target as a guest speaker, audiences welcome her insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation. Social Media:
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |