Payment Apps, Disputes & Reg E

Date:

Dec 2, 2025

Register

Are payment app disputes giving you a headache?

As consumer payment app usage continues to grow, disputes are rising as well. Join this webinar to learn how to resolve consumer disputes involving payment apps for different scenarios. You’ll get in-depth insights from a payments expert!

Agenda

December 2, 2025
11:00am - 12:00pm EST

This webinar will alleviate some of the pain of payment app disputes by examining common apps and the key information that will answer accountholders' questions. It will take a behind-the-scenes look at the features of each app, including the types of transactions processed, disclosures provided, and how authentication happens. It will further review important warnings, including in-app disclosures. Resources for ongoing questions will also be identified.

Topics

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Identify the steps necessary to effectively conduct the error resolution process
  • Recognize how Regulation E and other payment network rules work together in the error resolution process
  • Decide how to help resolve a consumer dispute involving payment apps for a given scenario
  • Distinguish whether Regulation E or other payment network rules will provide the most benefit to the consumer cardholder
  • Conduct efficient dispute investigations involving payment apps to reduce losses
Speaker(s)

Emily Nelson
EPCOR

Emily Nelson joined EPCOR in 2019, starting in Advisory Services conducting audits and risk assessments. In 2023, she became Manager of Payments Education and was promoted to Senior Manager in early 2025. Emily designs and leads payments compliance education programs covering traditional and instant payments, supporting over 1,800 financial institutions and corporate members. She holds multiple industry certifications, including Accredited ACH Professional (2019), National Check Professional (2021), Accredited Payments Risk Professional (2022), and Accredited Faster Payments Professional (2025). Emily also serves as staff liaison for EPCOR’s Payments Compliance and Risk Committee.

Additional Information

WHO SHOULD ATTEND?

This informative session is designed for compliance personnel and operations staff responsible for consumer dispute processing related to Regulation E and payment app disputes.

TAKE-AWAY TOOLKIT

  • Authorized versus unauthorized flowchart
  • From your institution versus stored funds flowchart
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Fees

Live Webinar - $255

  • Unlimited connections for your institution
  • Available on desktop, mobile & tablet
  • Take-away toolkit
  • Presenter’s contact info for questions

On-Demand Webinar - $255

  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions

Live + On-Demand - $375

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

Association Contact

Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank