Agenda

Jul 15, 2026
3:00 pm - 4:30 pm EST

If payment app disputes are giving you a headache, you are not alone! As consumer payment app usage continues to grow, payment app disputes rise as well. Join us for this webinar designed to alleviate some of the pain by examining common payments apps and the key information that will help you better answer your accountholders' questions. We will take a behind-the-scenes look at the features of each app, including the types of transactions processed through the app, disclosures provided, and how authentication happens. We will also review important warnings included in app disclosures and identify resources for ongoing questions.

Topics

KEY WEBINAR TAKEAWAYS:

• Necessary steps to effectively conduct the error resolution process
• How Regulation E and other payment network rules work together, and determining which will provide the most benefit to the cardholder
• Steps to take to help resolve a consumer dispute in a given scenario
• Conducting efficient dispute investigations to reduce losses

This course is eligible for 1.8 AAP/APRP credits

Speaker(s)

Emily Nelson, AAP, APRP, NCP, AFPP
EPCOR

Emily Nelson joined EPCOR in 2019, starting in Advisory Services conducting audits and risk assessments. In 2023, she became Manager of Payments Education and was promoted to Senior Manager in early 2025. Emily designs and leads payments compliance education programs covering traditional and instant payments, supporting over 1,800 financial institutions and corporate members. She holds multiple industry certifications, including Accredited ACH Professional (2019), National Check Professional (2021), Accredited Payments Risk Professional (2022), and Accredited Faster Payments Professional (2025). Emily also serves as staff liaison for EPCOR’s Payments Compliance and Risk Committee.

Fees

Live Webinar - $279

• Unlimited connections for your institution
• Available on desktop, mobile & tablet
• Take-away toolkit
• Presenter’s contact info for questions

On-Demand Webinar - $279

• Unlimited & shareable access starting two business days after live stream
• Available on desktop, mobile & tablet devices 24/7
• Take-away toolkit
• Ability to download webinar video
• Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

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