Apr 23, 2025
Discover how to elevate customer interactions with the BRIGHT approach! This 90-minute webinar equips tellers with practical tools to confidently connect with customers, identify their needs, and recommend personalized solutions that benefit both the customer and the institution.
Wednesday, April 23rd, 2025
2:30 pm - 4:00 pm EST
Topics
Roles
Who Should Attend
This session is ideal for tellers, frontline staff, and supervisors who want to improve customer interactions, enhance their recommendation skills, and contribute to the success of their institution through exceptional service. Whether new to the role or experienced, participants will gain practical tools they can immediately implement at their stations.
As a Certified Professional in Training Management (CPTM™), Bobbi McVey-Blath works with an array of banking staff to ensure the training is aligned with the company's initiatives. Having worked in the banking field for over 25 years, Bobbi has had the opportunity to create curricula and facilitate to all levels, from onboarding to supervisor workshops & executive leadership. She is passionate about helping other trainers in her field and enjoys mentoring and coaching them.
$299.00or 1 Token
Available Upgrades:
12 Months OnDemand Playback $120.00
12 Months OnDemand Playback + Digital Download $150.00
Additional Live Access $95.00 per person
Brooke McCormack, Education Meeting Coordinator
bmccormack@indiana.bank
317-387-9380