Unpacking Adverse Action Requirements

Date:

Oct 1, 2025

Register

What happens when you have to say “no” to a potential borrower?

Do you understand the adverse action requirements? This webinar will pinpoint when an inquiry becomes an application and will cover important timing requirements, proper completion of an adverse action notice, and how to address an incomplete application. Don’t miss it!

Agenda

October 1, 2025
11:00am - 12:30pm EST

Timely communication with applicants and existing borrowers is critical, especially when applications are incomplete or denied. Notices are designed to communicate exactly what documentation is needed to complete an application request or the specific reasons for credit denial. Two federal statutes govern these processes, the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA). Understanding when each statute applies is an essential component of managing the loan application process. Take this opportunity to learn about notification requirements for consumer and business applicants and avoid common regulator-identified errors.

Topics

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Identify actions that trigger adverse action notification
  • Explain who must receive adverse action notices
  • Understand the notification options for business credit requests
  • Monitor frequently identified errors on adverse action notices
  • Properly inform applicants regarding an incomplete application
  • Identify when the FCRA requirements apply to consumer denial notices
  • Effectively use the eight sample notification forms referenced in Regulation B
  • Fulfill notification requirements when terms change for an existing borrower
Speaker(s)

Molly Stull
Brode Consulting Services, Inc.

Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.

Additional Information

WHO SHOULD ATTEND?

This informative session is designed for all loan officers, loan processors responsible for denials and/or second reviews, compliance officers, risk officers, and auditors.

TAKE-AWAY TOOLKIT

  • Application trigger chart detailed by regulation
  • Chart explaining each statement of reason on the notice
  • Second review checklist of adverse actions/withdrawn files
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Fees

Live Webinar - $255

  • Unlimited connections for your institution
  • Available on desktop, mobile & tablet
  • Take-away toolkit
  • Presenter’s contact info for questions

On-Demand Webinar - $255

  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions

Live + On-Demand - $375

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

Association Contact

Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank