Jun 4, 2026
Protect every dispute dollar.
Visa debit chargebacks demand careful navigation under the Visa Claims Resolution framework. This session will explain how issuer rights and responsibilities differ when the dispute reason is fraud versus non-fraud and why authorization data, cardholder timelines, and compelling evidence matter so much. Learn how to evaluate claims, document the story, and move each case through the dispute cycle efficiently. Gain practical guidance to reduce losses, improve accuracy, and protect both your institution and your cardholders.
June 4, 2026
11:00 am - 12:30 pm EST
Navigating the complexities of the Visa claims resolution process requires precision. For fraud-related reasons, an issuer’s chargeback rights rely heavily on authorization data. When the cardholder’s claim is something other than fraud, their story, actions, and evidence play a major role. This webinar will provide a roadmap for operations professionals to handle the chargeback cycle effectively. Join and you’ll gain the clarity you need to protect your cardholders and your organization and master the dispute resolution process.
KEY WEBINAR TAKEAWAYS:
Diana Kern, AAP
SHAZAM, Inc.
As a financial solutions consultant, Diana Kern demonstrates a vast knowledge of the payments industry. She understands the inner workings of financial institutions and helps staff understand products and services related to the card payments system, the ACH network, and EFT compliance.
Clients appreciate how Diana helps them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange, and ROI to their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way. Always on target as a guest speaker, audiences welcome her insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation.
WHO SHOULD ATTEND?
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
| Susan Clark | Silvia Regalado | |
| Professional Development Coordinator | Professional Development Coordinator | |
| o: 317-387-9380 | o: 317-387-9380 | |
| d: 317-333-7169 | d: 317-333-7170 | |
| sclark@indiana.bank | sregalado@indiana.bank |