Feb 4, 2026
When tempers rise and tension turns dangerous, every second matters. Is your team ready?
Workplace violence can strike anywhere — behind the teller line, in a branch lobby, or even from a trusted client. This powerful session will equip staff with the awareness, strategies, and survival skills they need to recognize threats, defuse conflict, and respond decisively when life and safety are on the line.
February 4, 2026
11:00am - 12:30pm EST
The modern workplace faces unprecedented challenges. Stress, mental health crises, and frustration can boil over into aggressive, even violent, incidents. Financial institutions and service environments are especially vulnerable, and employees must be prepared not only with the required training, but with real tools to de-escalate, respond, and survive.
This essential session will address the broad spectrum of workplace violence, from aggressive walk-ins and domestic spillovers to tragic active shooter events. We will examine real-life cases, highlight easily missed warning signs, and emphasize the importance of both prevention and preparation. Your team will walk away with practical skills in threat recognition, de-escalation, emergency response, and survival strategies.
KEY WEBINAR TAKEAWAYS:
Carol Dodgen
Dodgen Security Consulting, LLC
Carol Dodgen is the owner of Dodgen Security Consulting, LLC. Since 1998, her company has provided services including training, ATM lighting inspections, and security assessments to financial institutions, government entities, and businesses. Previously, Carol served as the security training officer for Compass Bank. She earned a Master's in Criminal Justice and spent several years as an adjunct criminal justice instructor.
Carol is a nationally recognized speaker who has provided training for over 150,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. She holds a Crime Prevention Designation and provides instruction on crime prevention, workplace violence, and robbery. In 2009, Carol was appointed by the governor to the Alabama Security Regulatory Board and served for six years as vice chair.
WHO SHOULD ATTEND?
TAKE-AWAY TOOLKIT
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Live Webinar - $279
On-Demand Webinar - $279
Live + On-Demand - $379
Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.
**100% surcharge applied to non-members.
Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank