Agenda

Nov 3, 2026
3:00 pm - 4:30 pm EST

“Reg E hasn’t changed, so what’s to learn?” Although the regulation itself and the commentary haven’t changed, over the years interpretations of who is a financial institution, what is an error, and who has to investigate errors have. So has the use of EFTs — they’re up and that means more work for you. Plus, we routinely see Reg E violations and poor practices being cited in exams and that means the rules are not clearly understood. Now it’s risk management, and how confident your staff is in their application of the rules.

You must be familiar with Reg E from § 1005.01 all the way through § 1005.36. UDAAP penalties have been imposed because there was a disconnect between what was disclosed under Reg E and what was being done by financial institutions (yes, plural) on claims. A simple insertion of a FI requirement in a procedure meant the boilerplate disclosure was wrong! There are many hazards on the EFT path. This is why it’s good to take a breath and look at all of Reg E: disclosures, procedures, and most certainly, claims. This presentation will answer your questions in detail and dispel many of the urban myths that prevail in the world that is Reg E.

Topics

KEY WEBINAR TAKEAWAYS:

• Deep dive into Reg E, with a slice of claims requirements
• Reg E has static rules, guided by dynamic interpretations, and you are expected to know and follow them
• Why, if the basics are not followed, your financial institution could face large fines and reimbursements — knowing the dangers leads to safe operations
• Real-life examples

Speaker(s)

Andy Zavoina
ABA

Andy Zavoina brings more than 40 years of experience in banking, lending, and regulatory compliance. His career includes more than two decades in community banking, where he worked in consumer, commercial, and real estate lending, loan workouts, compliance management, auditing, and training. A nationally recognized speaker and educator, Andy has taught webinars, conferences, and banking schools across the country. He is a recipient of the American Bankers Association’s Distinguished Service Award for his contributions to regulatory compliance management and has held several leadership roles with the ABA.

Fees

Live Webinar - $279

• Unlimited connections for your institution
• Available on desktop, mobile & tablet
• Take-away toolkit
• Presenter’s contact info for questions

On-Demand Webinar - $279

• Unlimited & shareable access starting two business days after live stream
• Available on desktop, mobile & tablet devices 24/7
• Take-away toolkit
• Ability to download webinar video
• Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

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