Senior Retail Banking Forum

The IBA is pleased to provide this program where individuals who are responsible for retail banking issues in their institutions have the opportunity to discuss and explore collaborative solutions to challenges they face on a day-to-day basis.

The Senior Retail Banking Forum will meet three times annually at the Indiana Bankers Association headquarters. The agenda for each session will flow based on feedback from participants in the forum group.  As necessary, subject matter experts will be brought in to cover specific issues and topics based on responses from the forum members.

Location

IBA Center for Professional Development
8425 Woodfield Crossing Blvd, Suite 155E
Indianapolis, IN 46240

Registration

IBA Members

$999 for three consecutive sessions

Participation in IBA programs is limited to members, associate  members, and nonmembers from an eligible membership category at applicable member or non-member rates. Surcharge of 100% for Non-Members.

Fees include, casebook, study materials, continental breakfast, lunch and refreshment breaks each day.

Questions
Laurie Rees, Vice President - Education & Training Lrees@indiana.bank 317-387-9380

Possible Forum Topics

Possible Forum Topics

  • Building a Retail Banking Branch and Culture
  • Current Challenges with Growing the Retail Branch
  • Performance Management: Metrics, Scorecards, Contracting for Improvement
  • Business Development: Increasing the Pipeline, Small Business Strategies, Protecting Key Customers
  • Improving and Maximizing the Customer Experience
  • Employee Engagement and Development
  • Emerging Products and Services
  • Generating Revenue: Value Added, Cross Selling, Non-Interest Income, On-Boarding and Re-Boarding
  • Balancing Regulatory and Compliance with Generating Revenue