Mega Keynotes

 

 

 

 

Tuesday Keynote

Jay Baer
Coveted Customer Experience

Grow Your Business by Focusing on Three Things Your Customers Truly Care About

Customer expectations never move backward. They want it right, and they want it right now. Given that customer experience is at least as important as price in most scenarios, getting those interactions perfect has a big impact on your success. You can’t magically get better at every component of customer experience, but you CAN get better at the ingredients that matter most. Coveted Customer Experience is a fast-paced, dynamic, inspirational and hilarious presentation backed by real data, that shows you how to gain and keep more customers by improving on the three things that really matter to them.

 

 

Wednesday Keynote

Joshua Evans
Purpose or Perish

Cultivating the Future of Employee Experience

In the modern world people face a level of uncertainty that has never been experienced and it’s significantly impacting our teams and our work. It’s causing people to become overwhelmed, burned out, unfulfilled and lost. But it doesn’t have to be this way. We all started our work from an engaged and purpose-driven place, but after months or years in a role, we lose sight of why we cared so much. We get stuck in the day-to-day minutia, the tasks, functions and responsibilities in our roles. We forget what doing great work means to all those who depend on us.